Privacy Policy

CS Care Inc. ("we," "our," or "us") is committed to protecting the privacy of our patients, website visitors, and business partners. This Privacy Policy describes how we collect, use, disclose, and safeguard your personal information when you visit our website or use our services.

We may collect the following types of information:

• Personal Information: Name, email address, phone number, mailing address, and role/relationship (e.g., patient, caregiver, case manager) provided through our contact form or during the course of service.
• Health Information: In the course of providing medical supplies, we may collect health-related information such as prescriptions, insurance details, and delivery preferences. This information is handled in accordance with HIPAA regulations.
• Usage Data: Information about how you interact with our website, including IP address, browser type, pages visited, and time spent on the site.

We use the information we collect to:

• Process and fulfill medical supply orders
• Verify insurance coverage and obtain authorizations
• Communicate with patients, caregivers, and case managers
• Respond to contact form inquiries
• Improve our website and services
• Comply with legal and regulatory requirements

As a provider of home medical supplies, CS Care Inc. is subject to the Health Insurance Portability and Accountability Act (HIPAA). We maintain appropriate administrative, technical, and physical safeguards to protect the privacy and security of protected health information (PHI). We do not sell, trade, or rent PHI to third parties.

We do not sell your personal information. We may share your information with:

• Insurance providers and managed care organizations for authorization and billing purposes
• Delivery carriers (UPS, FedEx) to fulfill orders
• Healthcare providers as required for continuity of care
• Service providers who assist in operating our website and business
• Law enforcement or regulatory agencies when required by law

We implement reasonable security measures to protect your personal information from unauthorized access, use, or disclosure. However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.

You have the right to request access to, correction of, or deletion of your personal information. For health-related information, you may request an accounting of disclosures in accordance with HIPAA. To exercise these rights, please contact us using the information below.

Our website may use cookies and similar technologies to enhance your browsing experience. You can control cookie settings through your browser preferences.

Our website is not directed to children under the age of 13. We do not knowingly collect personal information from children under 13. If you believe we have collected information from a child under 13, please contact us immediately.

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated revision date. We encourage you to review this policy periodically.